22Bet Privacy Policy

We gathered the essential highlights of the 22Bet privacy policy in plain English for you. For legally binding terms and updates, please read the full Privacy Policy on the website.

Who 22Bet Are and the Scope

22Bet and its employees handle personal data in accordance with strict international standards and applicable regulations, including the General Data Protection Regulation (GDPR). By using the website and services, you agree to this Privacy Policy. Updates may be made over time; the most current version is published on the site.

What They Collect

22Bet NZ collects information you provide directly and data generated when you use the service. Typical categories include:

• Identification and contact data (name, date of birth, address, email, phone) and verification documents.
• Account details (including currency, language, and marketing preferences) and gameplay history for compliance.
• Payment and transaction data (masked card or wallet details, deposits, withdrawals, and timestamps).
• Technical logs from your device (IP address, browser and device type, pages viewed, error reports, time, and date).
• Feedback from customer support, surveys, and promotions.

They do not collect information without notice; forms and on‑site messages explain what is being requested and why.

Why They Use Your Data (Lawful Bases)

22Bet processes data only where a legal basis applies:

• Contract: to create and operate your account, deliver services, and process payments.
• Legal obligation: to meet regulatory, anti‑money‑laundering (AML/CTF), tax, and record‑keeping duties.
• Legitimate interests: to secure the platform, prevent fraud, improve products, and support customer service—balanced against your rights.
• Consent: for optional activities such as marketing, you can withdraw consent at any time.

Common uses include identity checks (KYC), payment processing, security monitoring, customer support, dispute handling, responsible‑gaming administration, and—if enabled—marketing.

Cookies and Similar Technologies

Cookies help the site run, remember your choices, and improve performance. Broad categories include strictly necessary cookies (login and payments), registration cookies (managing sign‑in and session settings), session/persistent cookies (speed and customisation), analytical cookies (usage statistics), and Flash/LSO cookies used by certain media components. You can allow, block, or delete cookies in your browser settings. Turning some off may limit features.

Sharing and Disclosures

Personal data is treated as confidential and shared only in line with this policy and the law. Typical recipients are:

• Payment processors and banks to handle deposits and withdrawals.
• Verification and security partners (identity, age, address, fraud prevention).
• Other gaming operators and regulators where misuse is suspected, and law enforcement or courts when required.
• Service providers supporting the platform (for example, communications or analytics), under contractual safeguards.
• Research or public‑interest bodies in anonymised form for responsible gaming studies.

They may also share data when legally required or to protect their rights, customers, or the integrity of the service.

International Transfers

To run a global platform, data may be stored or processed outside your country. Where transfers occur, appropriate protections apply (for example, contractual clauses and due diligence checks on partner standards).

Security

22Bet applies administrative, technical, and physical measures to protect data—encrypted connections, protected databases with role‑based access, and regularly updates firewalls. No internet system is entirely risk‑free, so keep credentials private and use trusted networks where possible.

Protection of Minors

Access is for adults only. Accounts for persons under 18 (or the lawful age in their jurisdiction) are not permitted. Identity checks help detect and block underage use. If minor data is identified, records are removed, and access is prevented.

AML/CTF Compliance

22Bet complies with laws that combat money laundering and terrorist financing. Activity may be monitored and, where required, reported to competent authorities. Accounts can be paused or closed, and funds blocked when misuse is suspected. Identification and proof of address or payment ownership may be requested at any time.

Data Retention

Records are kept only as long as needed for the purposes above and to meet legal, regulatory, tax, AML/CTF, and dispute‑resolution duties. Under EU/EEA AML rules referenced in the full policy, certain records are retained for at least five years from the last transaction or account closure.

Your Rights (GDPR)

Subject to legal limits, you can:

• Access your personal data and request a copy.
• Ask them to correct incomplete or inaccurate data.
• Request deletion where legally permitted, or restrict processing while an issue is reviewed.
• Object to processing based on legitimate interests.
• Receive certain data in a portable format where applicable.
• Withdraw consent for marketing at any time without affecting prior lawful use.

Manage marketing settings in your account or use unsubscribe links. 22Bet will respond to rights requests in line with the law.

Third‑Party Sites

Links to external services lead to sites with their own privacy practices. 22Bet does not control how those parties collect or use information. Review their policies before sharing data.

Automated Decisions and Profiling

Some security and compliance checks use automated rules to keep accounts safe and to meet legal duties. These systems analyse signals such as device and browser data, login location, payment velocity, duplicate‑account markers, self‑exclusion matches, bonus‑abuse patterns, and responsible‑gaming indicators (for example, rapid deposit cycles). The goals are fraud prevention, AML/CTF compliance, account integrity, and safer play.

Contact

If you have questions or wish to exercise your rights, include your account ID, a short description, and relevant timestamps:

• Privacy officer: policy@22bet.com
• General support: support-en@22bet.com
• Security team: security@22bet.com
• Complaints: complaints@22bet.com
• Cookie questions: support-en@22bet.com (include the page and behaviour observed)

If you have responsible‑gaming requests (for example, self‑exclusion or limits), write to block@22bet.com with your account ID and the requested restriction.